Herbalife Earns Top 100 Call Center Award From BenchmarkPortal
Global nutrition company, Herbalife (NYSE: HLF), announced today that its North American call center has been recognized as a leader in its field by being placed in the Top 20 of the Top 100 Call Center Award for 2013 from BenchmarkPortal.
The Top 100 Call Center Award compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Submissions are grouped into three categories according to size and compared with its own industry. Entries are all assessed, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
“Herbalife’s ranking in the top 20 of this prestigious list is a testament to our incredible team of dedicated employees. It is their focus on delivering the very best experience for our distributors every time that is at the heart of this award. To be recognized as a leader amongst our peers is a great accomplishment for all of us,” stated Dawn Campbell, Herbalife’s vice president, worldwide call center strategy and distributor services.
Since the Top 100 Call Center Award is based entirely on statistical comparison with the world’s largest and most respected database of call center metrics, this competition can objectively identify centers that are achieving superior results both in financial and qualitative terms.
“The Herbalife contact center achieved outstanding results when compared with centers from a wide variety of industries. This award was granted on the basis of objective, metrics-driven performance and Herbalife stood tall against its competitors, according to the world’s largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment,” concluded Bruce Belfiore, CEO, BenchmarkPortal.